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News

How can your business reap the rewards of Black Friday while avoiding the customer service pitfalls?

CRM

How can your business reap the rewards of Black Friday while avoiding the customer service pitfalls?

Ryan Falkenberg 18 Oct 2024

Image source: sebastien decoret –

Services

How to add automated voice bots into your call centre: Start simple

Ryan Falkenberg 30 Sep 2024

Enhancing call centre hyper-personalisation with virtual agents

CRM

Enhancing call centre hyper-personalisation with virtual agents

Ryan Falkenberg 8 Aug 2024

Source: Clevva.

Financial Services

Could intelligent automation smooth the transition to SA’s two-pot retirement system?

Ryan Falkenberg 26 Jul 2024

Can AI help change how businesses view customer service emails?

CRM

Can AI help change how businesses view customer service emails?

Ryan Falkenberg 8 Jul 2024

Ryan Falkenberg

CRM

A clever way to improve service delivery

Ryan Falkenberg 24 May 2024

Talking to chatbots sucks, but it doesn’t have to

CRM

Talking to chatbots sucks, but it doesn’t have to

Ryan Falkenberg 17 Jan 2024

How can banks turn stressful Black Fridays into a customer service win?

Banking & Finance

How can banks turn stressful Black Fridays into a customer service win?

Ryan Falkenberg 21 Nov 2023

3 things virtual agents can tell you about your business

CRM

3 things virtual agents can tell you about your business

Ryan Falkenberg 2 Nov 2023

Is your business taking the wrong approach to urgent customer conversations?

CRM

Is your business taking the wrong approach to urgent customer conversations?

Ryan Falkenberg 20 Oct 2023

Will ChatGPT kill the customer service agent?

4th Industrial Revolution

Will ChatGPT kill the customer service agent?

Ryan Falkenberg 6 Feb 2023

SMEs in JSE's first acceleration development programme raise nearly R1bn

SMEs

SMEs in JSE's first acceleration development programme raise nearly R1bn

20 Dec 2022

Chatbots are evolving - here's what you need to know

Software

Chatbots are evolving - here's what you need to know

Ryan Falkenberg 5 Apr 2022

Adding expertise to self-service automation

Software

Adding expertise to self-service automation

Issued by Blue Prism 5 Aug 2021

Ryan Falkenberg, co-CEO at Clevva | Image Supplied.

CRM

Why companies struggle with digital self-service

Ryan Falkenberg 2 Aug 2021

Your customers don't want to talk to a human, help them help themselves

CRM

Your customers don't want to talk to a human, help them help themselves

Ryan Falkenberg 9 Jul 2021

Digital workers, AI will not lead to job replacement in SA's call centre market

4th Industrial Revolution

Digital workers, AI will not lead to job replacement in SA's call centre market

Ryan Falkenberg 23 Nov 2020

How digital experts are filling the customer service gap

Technology

How digital experts are filling the customer service gap

Ryan Falkenberg 30 Oct 2020

How to make chatbots work for you

4th Industrial Revolution

How to make chatbots work for you

Ryan Falkenberg 20 Oct 2020

What we learned building a digital sales expert for a major bank

Technology

What we learned building a digital sales expert for a major bank

Ryan Falkenberg 15 Sep 2020

How Covid-19 is driving digital transformation

4th Industrial Revolution

How Covid-19 is driving digital transformation

23 Jun 2020

5 reasons your business needs IPA

Technology

5 reasons your business needs IPA

Ryan Falkenberg 25 Feb 2020

The rise of the digital co-worker

Technology

The rise of the digital co-worker

Ryan Falkenberg 16 Oct 2019

5 digital workers coming to a desk near you...

4th Industrial Revolution

5 digital workers coming to a desk near you...

Ryan Falkenberg 8 Oct 2019

New technologies can be a force for good in Africa if they're developed from the ground

Infrastructure, Innovation & Technology

New technologies can be a force for good in Africa if they're developed from the ground

Roland Benedikter 30 Aug 2019

What CX can learn from the taxi industry

Technology

What CX can learn from the taxi industry

Ryan Falkenberg 22 Jul 2019

It's time to embrace Customer Support Chatbot 2.0

Technology

It's time to embrace Customer Support Chatbot 2.0

Ryan Falkenberg 11 Jun 2019

How AI can, and can't, improve your customer experience

Data & Analytics

How AI can, and can't, improve your customer experience

Ryan Falkenberg 7 May 2019

Artificial intelligence expo comes to South Africa

Technology

Artificial intelligence expo comes to South Africa

30 Jan 2018

Invitation to enter for Gartner's Aspiring Innovators Programme

Tech Startups

Invitation to enter for Gartner's Aspiring Innovators Programme

4 Feb 2016