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News

Hyper-personalisation is the future of customer care

CRM

Hyper-personalisation is the future of customer care

29 Oct 2024

5 WhatsApp trends transforming retail customer communication in 2024

Trends

5 WhatsApp trends transforming retail customer communication in 2024

Xander Barnard 11 Sep 2024

AI can drive the future of customer service

Technology

AI can drive the future of customer service

Warren Hawkins 25 Jul 2024

Source: © 123rf As customer journeys become more complex, creating a more personalised two-way interaction with customers is an increasingly important requirement for brands

Research

Messaging the preferred method for customers to interact with brands says research

9 Jul 2024

From prospect to profit – why sales, CRM, and service desk software matters

CRM

From prospect to profit – why sales, CRM, and service desk software matters

Anton Oosthuizen, Issued by QuickEasy Software 13 Feb 2024

Clickatell announces world's first Chat Commerce Platform as a service

Mobile & Apps

Clickatell announces world's first Chat Commerce Platform as a service

Issued by Semaphore 21 Apr 2023

Source: ©Anawat sudchanham -

CRM

5 reasons why superior customer service is critical to success

Nadia Coetzer 14 Apr 2023

Euphoria Telecom - 10 years' of delivering savings to SMEs

Telecoms & Networks

Euphoria Telecom - 10 years' of delivering savings to SMEs

Issued by Euphoria 13 Oct 2021

Data & Analytics

Zoho launches its Business Intelligence platform

22 Jul 2021

Your customers don't want to talk to a human, help them help themselves

CRM

Your customers don't want to talk to a human, help them help themselves

Ryan Falkenberg 9 Jul 2021

Interested in crypto trading? Attend the Binance webinar on 'The Future of Money'

Fintech

Interested in crypto trading? Attend the Binance webinar on 'The Future of Money'

Issued by Binance 21 Sep 2020

Embrace self-service to improve customer experience

CRM

Embrace self-service to improve customer experience

Wynand Smit 17 Feb 2020

5 lessons learned from a Black Friday customer experience fail

Sales

5 lessons learned from a Black Friday customer experience fail

Catherine Murray 7 Nov 2019

Branding

Brand consistency: Taking marketing to a higher level

Paula Sartini 6 Feb 2018

iBleat - a channel dedicated to customer service dialogue

CRM

iBleat - a channel dedicated to customer service dialogue

5 Jan 2018

CRM

Customer engagement software revolutionises Mr Price Group's operations, delivers ROI

27 Sep 2016

Best apps for entrepreneurs on the go

Software

Best apps for entrepreneurs on the go

Ernst Wittmann 15 Oct 2015

Zendesk is our secret for customer service, says Connection Telecom

Services

Zendesk is our secret for customer service, says Connection Telecom

3 Mar 2015

Project Portfolio Office introduces online, on-demand learning

E-learning

Project Portfolio Office introduces online, on-demand learning

22 Aug 2014

CRM, CX, UX

You've clearly underestimated online reviews

Laine Barnard 3 Jul 2014

Interactive Intelligence launches Customer Experience Makeover contest

Telecoms & Networks

Interactive Intelligence launches Customer Experience Makeover contest

13 Mar 2014

Maximising cloud opportunities

Retail Services

Maximising cloud opportunities

Rapelang Rabana 22 May 2012