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News

Source: © 123rf From November all incoming service conversations for businesses using WhatsApp Business are free

Digital

Free WhatsApp Business incoming service conversations

7 hours

Breathe life into customer journey mapping and optimise the moments that matter

CRM

Breathe life into customer journey mapping and optimise the moments that matter

Martie De Beer 12 Aug 2024

Source: © 123rf As customer journeys become more complex, creating a more personalised two-way interaction with customers is an increasingly important requirement for brands

Research

Messaging the preferred method for customers to interact with brands says research

9 Jul 2024

Andrew Egan, Africa regional sales director at Infobip, with Stephan Naudé, operations manager at Ship Logic. As Infobip’s first RCS client in South Africa, Ship Logic is entering a new chapter in its technology journey.

Mobile & Apps

Infobip partners with Bob Group for first RCS implementation in SA

25 Jun 2024

A2P messaging set to receive 500% boost when Apple brings RCS to the iPhone.

Mobile & Apps

Apple’s decision to bring RCS to the iPhone is big boost to business revenue

Lindsey Schutters 8 Jan 2024

Source: © 123rf Upstream CMO, Chrysa Karamanidi, and head of product & growth, Katerina Matthaiou, highlight the importance of deploying omnichannel marketing strategies and why martech can accelerate their adoption

Marketing

The importance of deploying omnichannel marketing strategies and why martech can accelerate their adoption

12 Dec 2023

Marketing

Report: CPaaS market estimated to be worth $29bn by 2025

30 Jan 2023

Source: © Michael Burrows Mobile messaging is the next big channel for digital commerce in 2023 says research from Clickatell

Digital

Clickatell: Mobile messaging the next big channel for digital commerce in 2023

18 Jan 2023

Joseph Neusu says WhatsApp is going to be one of the hottest digital marketing trends in 2023

Mobile

#BizTrends2023: The rise of the WhatsApp economy

Joseph Neusu 17 Jan 2023

Boost productivity and returns with marketing automation

Marketing

Boost productivity and returns with marketing automation

Issued by Everlytic 2 Nov 2022

How conversational commerce is shaping the future of business

E-commerce

How conversational commerce is shaping the future of business

James Bayhack 14 Sep 2020

#LockdownLessons: Mobiz keeps communication going during lockdown

Entrepreneurship

#LockdownLessons: Mobiz keeps communication going during lockdown

Evan-Lee Courie 30 Apr 2020

RCS technology boosts CX by enabling consumers to 'touch & feel' messaging

Mobile

RCS technology boosts CX by enabling consumers to 'touch & feel' messaging

Devon Meerholz 16 May 2019

Digital

Ensuring your website effectively reflects your brand

Judith Middleton, Issued by DUO Marketing + Communications 8 May 2017

How technology is likely to eliminate 60% of today's jobs

Talent Acquisition

How technology is likely to eliminate 60% of today's jobs

Martin Pienaar 31 May 2016

Email security needs to be done the expert way

Cybersecurity

Email security needs to be done the expert way

Simeon Tassev 19 Nov 2015

Influence of WhatsApp on bulk text marketers

Mobile

Influence of WhatsApp on bulk text marketers

28 Mar 2014

Dr Pieter Streicher

Internet

Stopping information overload in its tracks

Dr Pieter Streicher 8 Nov 2013

Software

Ten drivers of cloud computing for South African businesses

Andre Joubert 17 Sep 2012

PR & Communications

Grapevine appoints Grapevine

6 Aug 2003