Customer care | Bizcommunity

Customer care | Bizcommunity

News

Optiva is taking Gemini-powered agentic AI-powered BSS to MWC

Telecoms & Networks

Optiva is taking Gemini-powered agentic AI-powered BSS to MWC

18 Feb 2025

Branding

Diary of a CMO: How can I protect my brand against copycats?

Mary Kyriakidi and Peter Aiken, Issued by Kantar 18 Feb 2025

#BizTrends2025: 7 trends for retailers to '2020-thrive'

Trends

#BizTrends2025: 7 trends for retailers to '2020-thrive'

Evan-Lee Courie 6 Feb 2025

Social Places launches AI responses and sentiment analysis powered by ChatGPT & BARD

CRM, CX, UX

Social Places launches AI responses and sentiment analysis powered by ChatGPT & BARD

Leroy Meyer, Issued by Social Places 20 Nov 2024

Unlocking opportunities in South Africa's growing online grocery segment

Trends

Unlocking opportunities in South Africa's growing online grocery segment

6 Nov 2024

Hyper-personalisation is the future of customer care

CRM

Hyper-personalisation is the future of customer care

29 Oct 2024

KFC empowers staff with nationally recognised qualifications

Higher Education

KFC empowers staff with nationally recognised qualifications

25 Oct 2024

How WhatsApp automation can enhance customer service

CRM

How WhatsApp automation can enhance customer service

Xander Barnard 16 Oct 2024

Vodacom now! wins gold for the third consecutive year

Digital

Vodacom now! wins gold for the third consecutive year

Issued by New Media 14 Oct 2024

Capitec is one of the cornerstone AWS clients in South Africa

Technology

Capitec says payday outages will be solved ‘in a few months’

Lindsey Schutters 3 Sep 2024

Linda Shwana, candidate attorney at Herold Gie Attorneys

Law Practice

#YouthMonth: Striving for equity - Linda Shwana

Shan Radcliffe 30 Jun 2024

Careerbox is the starting point for many call centre careers in the local CCI base of operations in uMhlanga.

Services

BPO industry report says Africa is becoming global CXM hub

Lindsey Schutters 20 Jun 2024

Branding

Part 1: South Africa Speaks BAV Top 20 Brands in 2024 - Siya Kolisi most esteemed

Dono White 10 Jun 2024

Source: Supplied. Dean Baker is the squad lead of BFSI from Infobip.

Banking

Banks must embrace next-generation solutions to satisfy data-driven demands

Dean Baker 23 Apr 2024

Clover recalls Go Nuts Peanut Butter

FMCG

Clover recalls Go Nuts Peanut Butter

11 Mar 2024

Pick n Pay recalls 3 peanut butter brands

FMCG

Pick n Pay recalls 3 peanut butter brands

5 Feb 2024

Source: Supplied. Amelia Beattie, chief executive at Liberty Two Degrees.

Trends

#BizTrends2024: The REAL approach in building extraordinary real estate

Amelia Beattie 9 Jan 2024

#OrchidsandOnions: Trevor Noah tourism ad captures the essence of SA

#OrchidsandOnions

#OrchidsandOnions: Trevor Noah tourism ad captures the essence of SA

Brendan Seery 15 Nov 2023

M-commerce is changing how retailers engage with its customers

E-commerce

M-commerce is changing how retailers engage with its customers

Evan-Lee Courie 23 Oct 2023

It's the end of the world as we know it...

Events & Conferencing

It's the end of the world as we know it...

Issued by Yashtech Consulting 22 Aug 2023

Ryan Nofal is the managing director at Penquin. Source: Supplied.

Advertising

#BehindtheSelfie: Ryan Nofal, managing director at Penquin

Karabo Ledwaba 17 May 2023

Heineken collaborates to provide support services and promote responsible alcohol use

FMCG

Heineken collaborates to provide support services and promote responsible alcohol use

Issued by Heineken South Africa 5 May 2023

iStore opens Africa's first Apple Premium Partner store concept in Joburg

Retailers

iStore opens Africa's first Apple Premium Partner store concept in Joburg

4 Apr 2023

Tech entrepreneur develops solution to aid Gqeberha's water crisis

Entrepreneurship

Tech entrepreneur develops solution to aid Gqeberha's water crisis

Issued by The Innovator Trust 6 Mar 2023

Call for township entrepreneurs as tyre programme gains traction

Manufacturing & Parts

Call for township entrepreneurs as tyre programme gains traction

Issued by Dunlop Tyres SA 5 Dec 2022

Boost productivity and returns with marketing automation

Marketing

Boost productivity and returns with marketing automation

Issued by Everlytic 2 Nov 2022

#OrchidsandOnions: Everything we know is changing

#OrchidsandOnions

#OrchidsandOnions: Everything we know is changing

Brendan Seery 10 Oct 2022

Not just another e-commerce store: How ePETstore is perfecting the fine art of customer care

E-commerce

Not just another e-commerce store: How ePETstore is perfecting the fine art of customer care

Issued by Adumo Online 4 Oct 2022

New Media wins 2 trophies with Vodacom at New Generation Awards

Digital

New Media wins 2 trophies with Vodacom at New Generation Awards

Issued by New Media 5 Oct 2022

Journey forms by Social Places

Marketing

Journey forms by Social Places

Issued by Social Places 16 Sep 2022

25 years in, nearly 450 stores later - the secret sauce behind The Crazy Store's success

Retailers

25 years in, nearly 450 stores later - the secret sauce behind The Crazy Store's success

Lauren Hartzenberg 8 Sep 2022

Sumitomo Rubber SA launches accredited training to drive success of township entrepreneurs

Manufacturing & Parts

Sumitomo Rubber SA launches accredited training to drive success of township entrepreneurs

Issued by Dunlop Tyres SA 6 Sep 2022

Planning guide for retailers ahead of the 2022 holiday shopping season

Retail

Planning guide for retailers ahead of the 2022 holiday shopping season

Zuko Mdwaba 7 Sep 2022

Image supplied: Roxanne Norman, head of digital at Food Lover's Market

Behind the Selfie

#BehindtheSelfie: Roxanne Norman, head of digital for Food Lover's Market

Emily Stander 20 Jul 2022

Design thinking proves game changer for SA tech start-up

Tech Startups

Design thinking proves game changer for SA tech start-up

Issued by Hasso Plattner d-school Afrika 8 Jul 2022

Source: © Johan Walters

Digital

#AWE22: Press 5 for the metaverse

Johan Walters 17 Jun 2022

#EcomAfrica: The must-have management shifts for e-commerce success

E-commerce

#EcomAfrica: The must-have management shifts for e-commerce success

Lauren Hartzenberg 8 Jun 2022

Sumitomo Rubber Programme sets graduates on road to success

Manufacturing & Parts

Sumitomo Rubber Programme sets graduates on road to success

Issued by Dunlop Tyres SA 7 Jun 2022

Bertina Engelbrecht, Clicks Group CEO (centre) at the opening of Clicks 800th store at Somerset Crossing Shopping Centre with (left to right) Vikash Singh (Clicks managing executive), Gift Jeffrey (Clicks area manager), Dhevan Pillay (Clicks chief store operations officer) and Musa Mkhwanazi (Clicks regional manager). Photo credit: Jaco Cilliers Photography.

Retailers

Clicks sets goal to have 900 stores in South Africa by 2026

29 Mar 2022

#NewGenTrends in Marketing Conference 2022

Events & Conferencing

#NewGenTrends in Marketing Conference 2022

Issued by Lavello 9 Mar 2022

Plascon launches e-commerce platform for retailers, contractors

E-commerce

Plascon launches e-commerce platform for retailers, contractors

16 Feb 2022

Why mobile network operators need to provide enhanced CX

Mobile & Apps

Why mobile network operators need to provide enhanced CX

Filip Filkovic, Martin Effiong 3 Dec 2021

Renault drives innovation with all-new Whatsapp bot

Digital

Renault drives innovation with all-new Whatsapp bot

Issued by Techsys Digital 19 Nov 2021

Social Media

Empowering social media agents to deliver great customer service

Keegan Weber 2 Nov 2021