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Can AI agents improve customer experience in tech support?

Technology

Can AI agents improve customer experience in tech support?

Ryan Falkenberg 22 hours

Explore Richfield’s premium campuses across South Africa

Higher Education

Explore Richfield’s premium campuses across South Africa

Issued by Richfield 21 Oct 2024

MES opens a new safe space for the homeless in Durbanville

NGO, NPO & Social Enterprise

MES opens a new safe space for the homeless in Durbanville

Issued by MES (Mould Empower Serve) 4 Apr 2024

Source: © Andriy Popov 123rf

Specialties

One-of-a-kind virtual medical centre launches in Cape Town

27 Feb 2023

Source: Supplied

Packaging

Henkel SA expands into Zimbabwe through new distribution partnership

30 Jan 2023

Source: ©Olga Yastremska -

Retail Marketing

Hyper personalisation, enhanced CX pivotal to Black Friday e-commerce campaigns

Kabelo Ngwane 24 Nov 2022

Major shift in housing policy is an opportunity for civil society

Affordable & Social Housing

Major shift in housing policy is an opportunity for civil society

Noah Schermbrucker, Mirjam van Donk and Jens Horber 14 Apr 2022

Source: Supplied.

Healthcare

Durban and Coastal Mental Health appoints new executive director

25 Jan 2022

Stadio's new School of Architecture and Spatial Design centres on sustainable design thinking

Higher Education

Stadio's new School of Architecture and Spatial Design centres on sustainable design thinking

Shan Radcliffe 30 Jun 2021

How to improve your digital customer service strategy

CRM, CX, UX

How to improve your digital customer service strategy

Ndagi Job Goshi 19 Apr 2021

IMM Graduate School opens new campus in the Stellenbosch

Higher Education

IMM Graduate School opens new campus in the Stellenbosch

1 Dec 2020

Philippi's urban agri project gets R40m investment boost

Agriculture

Philippi's urban agri project gets R40m investment boost

20 Jul 2020

All private preschools, ECD centres may open immediately

Early Childhood Development

All private preschools, ECD centres may open immediately

7 Jul 2020

Photo by Lukas Blazek on .

Research

Marketers are taking proactive steps to re-size and re-direct spend in an unpredictable business climate

19 May 2020

Blockchain-based property register launched in Cape Town

Proptech

Blockchain-based property register launched in Cape Town

7 Nov 2019

SAP Skills for Africa provides life-long career paths

Skills Training

SAP Skills for Africa provides life-long career paths

Shan Radcliffe 15 Apr 2019

Proactive 'always-on' incident management - critical in cloud environments

Data & Analytics

Proactive 'always-on' incident management - critical in cloud environments

Chris De Bruyn 28 Mar 2019

Image Supplied.

Agriculture

AGCO unveils innovative Farm in a Box initiative for Africa's rural communities

22 Jan 2019

EPWP improves North West youth's job prospects

HR & Management

EPWP improves North West youth's job prospects

11 Jun 2018

Paperless customs reporting system launches

Taxation & Regulation

Paperless customs reporting system launches

20 Apr 2018

Intern programme partnership boosts tech graduates' employability

Skills Development & Training

Intern programme partnership boosts tech graduates' employability

27 Sep 2017

Markets & Investment

Mokopane mine drives property demand

12 Sep 2016

#AWSSummit: Egalitarian and fickle: the changing business landscape

Services

#AWSSummit: Egalitarian and fickle: the changing business landscape

Lauren Hartzenberg 21 Jul 2016

MTN CEO Brian Gouldie

Mobile

MTN Uganda launches SME business support centre

9 May 2016

South32 donates 50 houses to Middelburg residents

Health & Welfare

South32 donates 50 houses to Middelburg residents

19 Apr 2016

Sovereign Foods donates shoes and food vouchers

Health & Welfare

Sovereign Foods donates shoes and food vouchers

7 Apr 2016

Hassim regional finalist for Corobrik Architectural Student of the Year Awards

Architecture & Design

Hassim regional finalist for Corobrik Architectural Student of the Year Awards

25 Jan 2016

Matola Truck & Bus and MAN SA staff along with the One MAN kann team Riaan Manser and his co-driver Nduna Chari

Dealers

MAN Truck & Bus expands its African footprint

25 Sep 2015

Retail giant makes IT a Remedy Force of habit

ICT

Retail giant makes IT a Remedy Force of habit

11 Jun 2015

CRM, CX, UX

Is your call centre doing justice to your brand?

Jed Hewson 17 Mar 2015

Samsung launches Vitamin app

Telecoms & Networks

Samsung launches Vitamin app

28 Jan 2015

Avis and iLembe Chamber of Commerce "driving business together"

ESG & Sustainability

Avis and iLembe Chamber of Commerce "driving business together"

14 Jan 2015

Helping animals, helping people in Khayelitsha

ESG & Sustainability

Helping animals, helping people in Khayelitsha

Melissa Jane Cook 11 Aug 2014

Mdzananda: Pets In Poverty Find Love

Marketing & Media

Mdzananda: Pets In Poverty Find Love

11 Aug 2014

Vitamin app for Samsung

Mobile

Vitamin app for Samsung

2 Jul 2014

FirstRand's CSI That Works addresses gender-based violence

Health & Welfare

FirstRand's CSI That Works addresses gender-based violence

4 Mar 2014

The importance of CEM in building business

CRM

The importance of CEM in building business

Steve Briggs 23 Jan 2014

Eight philanthropists receive Inyathelo Awards

ESG & Sustainability

Eight philanthropists receive Inyathelo Awards

7 Nov 2013

The transformation of IT: From technology-driven to business-driven

Software

The transformation of IT: From technology-driven to business-driven

Francesca Krihley 11 Sep 2013