Word of mouth | Bizcommunity

News

Source: © 123rf Merel van der Lei, CEO of Wyzetalk, says investing in frontline employees has a direct impact on a company’s bottom line

HR & Management

Investing in frontline employees a direct impact on a company’s bottom line

Merel van der Lei 1 day

Retail

From local is lekker to hyper-localisation: Township consumer trends to watch this festive season

Mongezi Mtati 12 Dec 2024

The 2024 Township CX Report is here

Research

The 2024 Township CX Report is here

21 Nov 2024

2024 Township CX Report: Insights for brands navigating South Africa's township economy

CRM, CX, UX

2024 Township CX Report: Insights for brands navigating South Africa's township economy

Issued by Rogerwilco 20 Nov 2024

Consumer insights agency, KLA, reveals the Quarterly Buzz Results for Q3 2024

Research

Consumer insights agency, KLA, reveals the Quarterly Buzz Results for Q3 2024

Issued by KLA 19 Nov 2024

Leveraging AI to boost business: A guide for SMEs in 2025

SMEs

Leveraging AI to boost business: A guide for SMEs in 2025

Issued by The Publicity Workshop 6 Nov 2024

How customer reviews shape Black Friday buying decisions

Retail Marketing

How customer reviews shape Black Friday buying decisions

Issued by Hellopeter 1 Nov 2024

Customer loyalty/rewards programmes: Why CX and personalisation are the key to winning

CRM

Customer loyalty/rewards programmes: Why CX and personalisation are the key to winning

Michael Levinsohn 28 Oct 2024

Source: © 123rf Platforms such as Instagram, Facebook and TikTok have become crucial components of the digital advertising landscape

Digital

SA's digital ad revenue hits new all-time high with almost 40% share of overall advertising market

Paula Hulley 24 Oct 2024

10 essential tips to thrive in the fitness franchise market

Franchising

10 essential tips to thrive in the fitness franchise market

4 Oct 2024

Founder, EDC squared, Scott Thwaites (image supplied)

IMC Conference

#NedbankIMC2024: Scott Thwaites – Time for brands that act and feel like people

Danette Breitenbach 3 Oct 2024

The day of the podcast – Pod 2

Podcasts

The day of the podcast – Pod 2

Mark Botha, Issued by Mediamark 1 Oct 2024

(Image supplied) The 2024 IAB South Africa Internet Advertising Revenue Report, also known as the Online AdSpend Report, has confirmed the significant expansion of online advertising as forecasted in last year’s report

Digital

IAB Online AdSpend Report: SA's digital ad revenue soars to R17.7bn

27 Sep 2024

Looking for growth in the hospitality industry?

Hospitality

Looking for growth in the hospitality industry?

Issued by Business Partners Limited 26 Sep 2024

Advertising

Warc report: How earned media is cutting through digital noise

26 Sep 2024

Consumer insights agency, KLA, reveals the quarterly buzz results for Q2 2024

Research

Consumer insights agency, KLA, reveals the quarterly buzz results for Q2 2024

Issued by KLA 21 Aug 2024

6 strategies TDMC considers to build customer loyalty

CRM, CX, UX

6 strategies TDMC considers to build customer loyalty

Issued by TDMC 30 Jul 2024

5 signs you’re good at saving money in your small business

SMEs

5 signs you’re good at saving money in your small business

Ben Bierman, Issued by Business Partners Limited 29 Jul 2024

Marketing

Unlocking growth: How SA's brand strength fuels tourism arrivals

Thembisile Sehloho 25 Jul 2024

Small haircare business strikes deal with Checkers

Health & Beauty

Small haircare business strikes deal with Checkers

10 Jul 2024

South Africa Grocery Shopper Report: Understanding SA’s evolving shoppers

Research

South Africa Grocery Shopper Report: Understanding SA’s evolving shoppers

8 Jul 2024

Khayelitsha women want to start a clothing factory

SMEs

Khayelitsha women want to start a clothing factory

Marecia Damons 3 Jul 2024

Unlocking the power of everyday content

IMC Conference

Unlocking the power of everyday content

Issued by IMC Conference 2 Jul 2024

Reasons to install an SSL certificate on your website

Technology

Reasons to install an SSL certificate on your website

Issued by Domains.co.za 7 Jun 2024

Food Lover’s Market raises 5 million meals during its Hunger Month campaign

ESG

Food Lover’s Market raises 5 million meals during its Hunger Month campaign

5 Jun 2024

How to make your small business appear more accomplished

SMEs

How to make your small business appear more accomplished

Issued by Domains.co.za 28 May 2024

CRM, CX, UX

The power of customer-centricity: Building profitability in SMEs

Natalie Van Der Merwe & James Guthrie 20 May 2024

Hellopeter celebrates 24 years with R20K monthly giveaway

Online Media

Hellopeter celebrates 24 years with R20K monthly giveaway

Issued by Hellopeter 20 May 2024

Natural Medicine

#ATM2024: India dominates herbal supplement exports, boosts health tourism

Katja Hamilton 16 May 2024

10 tips to transform your side hustle into a successful small business

How To Start Up

10 tips to transform your side hustle into a successful small business

Issued by Domains.co.za 23 Apr 2024

#WTMA24: Celebrating 10 years of industry growth and collaboration

MICE

#WTMA24: Celebrating 10 years of industry growth and collaboration

Robin Fredericks 16 Apr 2024

Reaching the township shopper where they shop

Marketing

Reaching the township shopper where they shop

Issued by Brandright 10 Apr 2024

Source: ©Glassdoor MTN's headquarters in Lagos, Nigeria - MTN’s largest market in user base and revenue

Branding

MTN maintains top position in Brand Finance South Africa 100 report as Vodacom narrows the gap

9 Apr 2024

Packaged to prosperity: MENA's retail sector set for 21% surge by 2026

Research

Packaged to prosperity: MENA's retail sector set for 21% surge by 2026

Issued by Dentsu 23 Feb 2024

#Newsmaker: Gillian Rightford - Preparing the ACA for the future

Advertising

#Newsmaker: Gillian Rightford - Preparing the ACA for the future

Danette Breitenbach 12 Feb 2024

Customer centricity is queen – why the global language of customer-first economy speaks volumes in Africa

SMEs

Customer centricity is queen – why the global language of customer-first economy speaks volumes in Africa

Issued by OriginalNerdsZA 12 Feb 2024

7 skills every CX interviewer needs

CRM

7 skills every CX interviewer needs

Liezel Jonkheid 12 Feb 2024

Image supplied. Musa Kalenga, group CEO, The Brave Group says don’t be scared for 2024; be excited as marketing, advertising, and technology intertwine

Marketing

#BizTrends2024: Musa Kalenga's five “techolutions” for 2024

Musa Kalenga 16 Jan 2024

Embracing the social commerce wave

E-commerce

Embracing the social commerce wave

17 Jan 2024

Branding

Will the 112 year bond between Brand ANC and its followers be enough in 2024?

Dr Kuhle Zwakala 15 Jan 2024

Harry Welby-Cooke - ActionCoach SA

Trends

#BizTrends2024: The four undeniables – people, money, time and mindset

Harry Welby-Cooke 11 Jan 2024

Source: © 123rf Employees are an organisation’s biggest ambassadors, online and offline says Miliswa Sitshwele, head of social media at Flow Communications

Social Media

6 tips to support employee ambassadors on social media

Miliswa Sitshwele, head of social media, Flow Communications 21 Dec 2023

The enduring charm of radio dramas in the digital age

Digital

The enduring charm of radio dramas in the digital age

Candy Dempers, Issued by MediaHeads 360 8 Nov 2023

TikTok is winning the battle for most influential social media app. Source: Lindsey Schutters

Mobile & Apps

Study shows that TikTok is SA's top platform for product discovery

Lindsey Schutters 3 Nov 2023

Source: © 123rf Greg Bailie, sales lead, global business solutions, TikTok - sub-Saharan Africa, gives 5 ways brands can seize the advantage of digital communities this festive season

Digital

5 ways brands can seize the advantage of digital communities this festive season

Greg Bailie 26 Oct 2023

Why qualitative data is key to unleashing great customer experiences

CRM

Why qualitative data is key to unleashing great customer experiences

Liezel Jonkheid 24 Oct 2023

Why should I even bother writing reviews?

Marketing

Why should I even bother writing reviews?

Issued by Hellopeter 12 Oct 2023

Isaac Akanni, customer growth manager for Africa at Infobip Nigeria

E-commerce

A guide to mastering customer touchpoints for retail success

Isaac Akanni 13 Oct 2023

Debunking the myth: FMCG brands and festive season advertising

FMCG

Debunking the myth: FMCG brands and festive season advertising

Issued by Smart Media 28 Sep 2023

Tourism's long-term recovery won't come from short-term thinking

Tourism & Travel

Tourism's long-term recovery won't come from short-term thinking

26 Sep 2023