Customer Relations Manager – Corporate Accounts

Who are we: A group of companies, specialising in Telephony, Office Automation, Printing, Connectivity and Cloud Solutions, tailored for the digital era.

Who are we looking for: Customer Relations Manager – Corporate Accounts

What will you do:

• Customer relationship management and engagement
• Customer data and analytics management
• Strategic account and service management
• Customer-facing operations and support
• Collaboration and sales support
• Project implementation and delivery management
• Quality control and continuous Improvement
• Onsite client engagement and travel

Occasionally travel and significant time onsite with clients may be required to strengthen relationships and ensure seamless service delivery.

What do you need:

• Minimum 6 years in customer account management, client services, or CRM
• A degree or diploma in Business Administration, Marketing, Communications
• Relationship management: Strong ability to build and maintain client relationships, proactively resolve issues and ensure long-term customer satisfaction
• Project and service coordination: Experience in managing corporate accounts, overseeing service quality and coordinating project implementations within strict deadlines
• Data and analytics: Proficiency in analysing customer data, tracking engagement metrics and leveraging insights to drive business growth
• Collaboration and communication: Excellent teamwork, negotiation and problem-solving skills, with the ability to work cross-functionally with sales, marketing and operations teams

Technical and system knowledge:

• Experience with CRM platforms such as Dynamics 365 / BC365
• Proficiency in Monday.com for project tracking and team collaboration
• Familiarity with customer data management tools and reporting dashboard
• Flexibility and Travel: Willingness to travel for onsite client engagement when required

Skills:

• Customer relations
• Data analysis techniques
• Delivery management
• MS dynamics
• Project management
• Reporting
• Sales

Posted on 06 Mar 13:59, Closing date 5 Apr