Administration Manager - Retail

Remuneration:	R12000 - R15000 per month negotiable depending on experience
Location:	Pretoria, Erasmuspark
Education level:	Matric
Job level:	Mid/Senior
Type:	Permanent
Reference:	#CG002/2024
Company:	Mambo's Storage & Home

Admin manager – Castle Gate Lifestyle Centre

Pretoria

Job status: Full-time

Mambo’s is searching for an assistant store manager to help drive our retail operations and provide top-notch customer service. We rely on our talented admin managers to use their exceptional leadership skills and business acumen to support their team's performance and drive the store's success. In this position, you'll work closely with the store manager to build a team of service-minded cashiers and shop assistants, all while executing processes and procedures that ensure a consistently wonderful customer experience at Mambo’s. Sound like your cup of tea (or coffee, or matcha)? Read on!

Administration manager duties:

The purpose of the administration supervisor is to effectively plan, control, and monitor all facets of administration within the store. Your tasks will include:

• Systems training
• Inventory control
• Human resources management
• Customer service
• Eco Time training
• Cash management
• Managing targets
• Discount management
• Monitoring discounts and price adjustments
• Scan rate/price changes
• Monitoring and improving scan rates across departments
• Handling damages/customer returns and reducing them across departments
• Developing and implementing shrinkage controls across departments
• Monitoring shrinkage results/negatives
• Managing petty cash and ensuring expenses are within budget

Stock management

• Extracting stock adjustments and checking for irregularities
• Implementing a category stock counts cyclical schedule and investigating variances
• Ensuring completion of IBTs and purchase orders to minimise loss
• Managing stock take administration and actively reducing the negative stock report
• Ensuring company rules are followed regarding shortages/overages and taking disciplinary steps if needed

Front-end management

• Evaluating shifts and rosters to optimise staffing within budget and minimise casual/overtime use
• Maintaining systems to control all floats securely
• Ensuring cashiers are reconciled daily and recon slips are signed and attached to shift reports
• Overseeing secure, accurate, and timely banking
• Implementing control measures for petty cash
• Improving customer care results by developing and implementing methods
• Keeping check-outs clean and tidy to avoid customer obstruction
• Assessing cashier variances and ensuring accurate reasoning for overages/shortages, applying discipline if necessary

Customer management

• Resolving customer complaints and developing proper protocols for handling them, escalating to store manager if needed
• Providing customers with efficient service and product knowledge
• Building personalised relationships with regular customers
• Ensuring designated staff answer phones correctly with knowledge of products and services
• Daily follow-up on quotes and issuing proformas to customers

Shrinkage and profitability

• Maintaining shrinkage controls to ensure profitability
• Implementing security procedures to safeguard store assets and customers
• Monitoring risk areas and taking appropriate action as needed

OHASA compliance

• Maintaining the OHASA file and keeping meeting minutes.

What you'll do:

• Embody and communicate Mambo’s values and brand philosophy to customers and teammates
• Support the store management team in efficiently running your store's operations
• Manage scheduling, time-off, and payroll for all team members
• Act as the in-store troubleshooting expert for administrative processes
• Oversee stock management and processes
• Coach team members through skills development and process training
• Provide excellent customer service at all times
• Offer direct feedback and support to teammates on the sales floor and operations team
• Create an inclusive workplace culture, treating all teammates and customers with respect

Who you are:

• You have over two years of experience in a management role at a customer-focused, operationally excellent retailer
• You possess retail operations experience, including administrative tasks and stock management
• You are confident in leading a team, overseeing operations, and driving sales performance
• You hold yourself and others accountable, establishing trust among your direct reports
• You are exceptionally organised and proactive
• You work well in a team, with strong interpersonal and communication skills
• You think outside the box and are a resourceful problem-solver
• You can create and share a compelling vision that inspires your team
• You are flexible and dependable, able to work varying schedules, including weekends and special events

You'll love this job if:

• You are organised and thrive in handling multiple tasks at once
• You are results-oriented with a bias for action and strong sales skills
• You are a natural leader and an effective communicator
• You are passionate about retail and delivering excellent customer service
• You are eager to learn and absorb everything about Mambo’s products and business growth

About us:

Mambo’s mission is to help individuals and households create organised, functional, and stylish living spaces. We provide a comprehensive range of innovative, quality storage and homeware solutions in beautiful stores that offer exceptional customer service and a fun shopping experience. Together, we aim to inspire a sense of order and calm, making life easier.

We're constantly exploring how we can make a greater impact, demonstrating that a business can scale while doing good in the world, without charging a premium. Achieving this requires creativity, empathy, and innovation.

Company Description

BEAUTIFUL & PRACTICAL STORAGE & HOME SOLUTIONS

The Plastics Warehouse was founded in the year 2000 and has since become Mambo’s Storage and Home, the country’s favourite plastics and household products for wholesale or retail. Mambo’s Storage and Home prides itself in stocking a comprehensive range of plastic-ware – larger than most national chain-store retailers in Southern Africa. We have expanded to 16 stores countrywide and growing! Due to the enormous stocks of amazing items in our stores, you’ll find us in dedicated buildings in convenient locations near major shopping centers.

The bigger, cheaper space allows us to provide a fun, easy shopping environment for our customers to explore our lower priced range at their leisure. We’ll offer you’re a world of discovery from your very first visit where you’ll find so many things you never even knew you needed. Plus, since we’re consistently updating our range with new and exciting products, no visit will ever be the same and you’ll leave ‘tickled pink’ every time.

In fact, not only will our range leave you tickled pink, but you’ll be tickled pink with our competitive prices too. Not only are we known for our impressive selection of products by sourcing new suppliers daily, but we also strive to offer you the best price by negotiating volumes with our suppliers.

To locate the nearest store to you, see our Store Locator for more details.

These days we’re all spending so much more time at home. The space you’re in, affects how you feel. Freeing up room and creating a space that is uncluttered, neat and orderly can boost morale as well as lifting your spirits.

Every room in your house has its own storage challenges. Whether it be the toys in your child’s room, what to do with your shoes and socks in the bedroom cupboard, or how to organize your groceries, cleaning products, laundry, or even that most chaotic space, the garage, with your tools and sundry. We even offer bright-spark products to reorganise your office space.

Mambo’s are all about nifty solutions for every storage problem – affordable solutions that will make all the difference to the way you live. In addition, our range of furniture, educational toys, crockery, glassware and kitchenware help you add practicality and style to your home life.

With us, it is simple to achieve fabulous transformations in your home.

Posted on 09 Oct 15:57, Closing date 8 Dec