Customer experience | Bizcommunity

Customer experience | Bizcommunity

News

New Nissan CEO appointed

Dealers

New Nissan CEO appointed

3 days

Unlocking success: 5 ways to optimise customer-centricity

SMEs

Unlocking success: 5 ways to optimise customer-centricity

Jeremy Lang, Issued by Business Partners Limited 3 days

Local liquor traders recognised for responsible trading with Cape Town Experience

FMCG

Local liquor traders recognised for responsible trading with Cape Town Experience

Issued by Heineken Beverages 3 days

The digital roadmap of South Africa’s automotive market

Research

The digital roadmap of South Africa’s automotive market

Issued by Rogerwilco 19 Mar 2025

Retail revolution: the rise of group purchasing organisations in SA

Retailers

Retail revolution: the rise of group purchasing organisations in SA

19 Mar 2025

Rising costs prompt Telkom to raise broadband and voice tariffs

Telecoms & Networks

Rising costs prompt Telkom to raise broadband and voice tariffs

18 Mar 2025

Dentsu Creative scores second win under Pepkor umbrella with FoneYam

Digital

Dentsu Creative scores second win under Pepkor umbrella with FoneYam

Issued by Dentsu 19 Mar 2025

How GoodApp plans to formalise SA’s informal service sector

Informal Retailing

How GoodApp plans to formalise SA’s informal service sector

Shaheen Price 17 Mar 2025

Source: © 123rf Ogilvy One’s global CTO Ravi Pal will present a virtual session at Adobe Summit 2025 in Las Vegas from today, Monday, 17 March to Thursday, 20 March on strategies for future-proofing AI and delivering customer-centric growth

Artificial Intelligence

Ogilvy One CTO Ravi Pal: Strategies for future-proofing AI and delivering customer-centric growth

17 Mar 2025

Liezel Jonkheid is director and founder of the Consumer Psychology Lab. Source: Supplied.

CRM, CX, UX

The hidden pitfalls of relying solely on NPS and CSAT scores

Liezel Jonkheid 12 Mar 2025

Source: Supplied. Michael Bowren, co-founder of Finch Technologies.

Fintech

Unmasking fraudsters: real-time data changes the credit game

13 Mar 2025

Shifting expectations - steering through the logistics of change in South Africa

Logistics & Transport

Shifting expectations - steering through the logistics of change in South Africa

Pia Knežević 10 Mar 2025

Why brands should stop hiding from their customers

CRM, CX, UX

Why brands should stop hiding from their customers

Issued by BrandLove 6 Mar 2025

The Scoin Shop to open flagship store at Brooklyn Mall, Pretoria

Retailers

The Scoin Shop to open flagship store at Brooklyn Mall, Pretoria

13 Mar 2025

Source: Supplied. Cliff Mayinga, Provincial Head: Coverage Business Banking (Western Cape) at Standard Bank South Africa.

Sports Science

Cape Town Cycle Tour's economic impact surpasses R500m annually: How local businesses benefit

6 Mar 2025

The tourism job revolution: Adapting to AI, sustainability, and evolving consumer demands

Tourism

The tourism job revolution: Adapting to AI, sustainability, and evolving consumer demands

Siya Mthethwa 3 Mar 2025

Garden Walk sod-turning event marks the start of a landmark retail development in Hartenbos

Retailers

Garden Walk sod-turning event marks the start of a landmark retail development in Hartenbos

Issued by Catchwords 3 Mar 2025

Source: © 123rf Founder and head social media strategist at Emma Is Social, Emma-Jane Truter, discusses how a business could align its social media strategy with its business goals

Social Media

From brand awareness to sales: Mastering social media for your business

Emma-Jane Truter 3 Mar 2025

Banking

2025 CE Index reveals top performers in banking customer satisfaction

28 Feb 2025

Branding

Absa celebrates 1 year anniversary of Your Story Matters brand repositioning

Issued by OnPoint PR 27 Feb 2025

Seacom and Q-Kon partner to improve low-earth-orbit satellite connectivity in South Africa

Telecoms & Networks

Seacom and Q-Kon partner to improve low-earth-orbit satellite connectivity in South Africa

Issued by Stone 25 Feb 2025

Here's what packaging design should look like in 2025

Packaging

Here's what packaging design should look like in 2025

Brandon Head 24 Feb 2025

Take your customer experience to the next level.

CRM, CX, UX

Take your customer experience to the next level.

Issued by BrandLove 24 Jan 2025

Optiva is taking Gemini-powered agentic AI-powered BSS to MWC

Telecoms & Networks

Optiva is taking Gemini-powered agentic AI-powered BSS to MWC

18 Feb 2025

Branding

Diary of a CMO: How can I protect my brand against copycats?

Mary Kyriakidi and Peter Aiken, Issued by Kantar 18 Feb 2025

Matimba Mbungela, Group Chief Officer for Human Resources at Vodacom Group

HR & Management

#TopEmployers2025: Matimba Mbungela, chief HR officer - from the Cape to Cairo, what sets Vodacom apart from the rest

Shan Radcliffe 17 Feb 2025

Why exhibitions still matter in a digital world

Events & Conferencing

Why exhibitions still matter in a digital world

Issued by HOMEMAKERS 14 Feb 2025

The new Postbank Black Card for Sassa beneficiaries. The current Gold Cards will expire on 28 February 2025 and social grant beneficiaries are urged to get their new cards before then. Photo supplied by Sassa

Health & Welfare

Sassa Gold cards to stop working on 28 February 2025 - beneficiaries urged to replace them

13 Feb 2025

SA company uses AI to break the language barrier

CRM, CX, UX

SA company uses AI to break the language barrier

Issued by Helm 13 Feb 2025

Omnichannel retail in 2025: The boundaries between digital and physical shopping continue to crumble

Sales

Omnichannel retail in 2025: The boundaries between digital and physical shopping continue to crumble

Zak Haeri, Issued by NielsenIQ 11 Feb 2025

Bronwyn Pretorius, Ackermans' new CMO, champions retail innovation in SA

Retail Marketing

Bronwyn Pretorius, Ackermans' new CMO, champions retail innovation in SA

Evan-Lee Courie 12 Feb 2025

Ford SA appoints Tarryn Knight as its new head of marketing

Dealers

Ford SA appoints Tarryn Knight as its new head of marketing

6 Feb 2025

#BizTrends2025: E-commerce fuels surge in last-mile delivery demand

Trends

#BizTrends2025: E-commerce fuels surge in last-mile delivery demand

Damian Velayadum 6 Feb 2025

#BizTrends2025: 7 trends for retailers to '2020-thrive'

Trends

#BizTrends2025: 7 trends for retailers to '2020-thrive'

Evan-Lee Courie 6 Feb 2025

How technology is shaping South Africa's retail landscape

Technology

How technology is shaping South Africa's retail landscape

Bonga Gumede 5 Feb 2025

Source: Supplied. Brina Biggs

Trends

#BizTrends2025: Data-led insurance product development – the key to the year ahead and beyond

Brina Biggs 4 Feb 2025

Paycorp announces acquisition of Pilot Software

Fintech

Paycorp announces acquisition of Pilot Software

Issued by Paycorp Group 3 Feb 2025

Source: GrowthPoint.

Proptech

Inside V&A Waterfront's groundbreaking proptech transition

3 Feb 2025

Last quarter of 2024 saw a double win for The Body Shop

Health & Beauty

Last quarter of 2024 saw a double win for The Body Shop

Issued by The Body Shop 31 Jan 2025

Can AI agents improve customer experience in tech support?

Technology

Can AI agents improve customer experience in tech support?

Ryan Falkenberg 30 Jan 2025

The local launch of Cisco PoP will give the networking giant a better route to market for its Webex One strategy.

Technology

Cisco launches SA PoP for Webex Calling and Contact Centre

Lindsey Schutters 30 Jan 2025

Ogilvy Africa Network launches Ogilvy One in SSA with Jason Smit as managing partner

CRM, CX, UX

Ogilvy Africa Network launches Ogilvy One in SSA with Jason Smit as managing partner

28 Jan 2025

#BizTrends2025: Vodacom’s Andisa Ntsubane – The anatomy of winning brands in 2025

Marketing

#BizTrends2025: Vodacom’s Andisa Ntsubane – The anatomy of winning brands in 2025

Andisa Ntsubane 22 Jan 2025

Adapt IT and Adopt-a-School Foundation celebrate the matric class of 2024

Primary & Secondary Education

Adapt IT and Adopt-a-School Foundation celebrate the matric class of 2024

Issued by Adopt-a-School 21 Jan 2025