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Client Services Coordinator
Remuneration: | R18000 - R20000 per month cost-to-company |
Location: | Cape Town |
Job level: | Junior/Mid |
Type: | Permanent |
Company: | Ad Talent Africa |
Who we are:
We are a holistic branding and communication agency.
What we do:
We work with clients to define, create and market meaningful brands.
What we are looking for:
We are looking for a client services coordinator to support the Account Manager in the day-to-day management of client accounts, ensuring the smooth execution of retainers, projects, and campaigns.
What you will do:
- Assist the account manager with all administrative duties
- Serve as a secondary point of contact for clients, addressing routine inquiries and relaying them to the Account Manager or creative teams in a timely manner
- Take initiative to ensure clarity between various stakeholders
- Effectively brief and manage communications and coordination between remote teams and external suppliers to ensure clarity regarding the deliverables
- Liaise with suppliers on all production-related activities
- Help manage timelines, track deliverables and ensure all deadlines are met
- Assist with creating the shoot cost estimates, arrange any details/requirements with clients, attend and assist on shoots
- Help the Account Manager to keep track of tasks across different projects, ensuring that each item is completed within the set timeline
- Draft and maintain weekly status reports for clients, keeping them updated on project progress
- Review client feedback when required, brief the studio and external parties and ensure that the correct updates are delivered to client within the given deadline
- Check all work before it is sent to client to guarantee 100% accuracy
- Ensure creative director signs off on creative before sharing any artwork with the Account Manager or the client themselves
- Put together the cost estimate using internal resource or external suppliers and the production manager
- Support the Account Manager in managing budgets by tracking expenses and invoices, ensuring financial documentation is accurate
- Maintain accurate client records, project documentation and contracts in line with company standards
- Bachelor’s degree in marketing, communications, business or a related field
- Strong interest in marketing, advertising and client services
- Proactive, with a willingness to learn and develop in a fast-paced and remote work environment
- Administration
- Client service
- Coordination
Posted on 29 Oct 15:23, Closing date 28 Nov
See also: Customer Service, Client Service
We are niched in the communications industry with offices in Johannesburg and Cape Town from where we service all of South Africa, Africa, the Middle East, Europe and the rest of the world. Our portfolios include Digital, Creative and Client Service in Advertising, Marketing, Media, Public Relations and Corporate Communications.
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