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Area Operations Manager
Remuneration: | R30000 - R35000 per month negotiable depending on experience |
Benefits: | Company car. Incentive bonus (not guarenteed, based on performance) |
Location: | Cape Town, Cape Town and surrounds |
Education level: | Diploma |
Job level: | Management (Snr - Executive, 5+ yrs) |
Type: | Permanent |
Reference: | #HO005/2024 |
Company: | Mambo's Storage & Home |
Mambo’s Storage and Home, one of South Africa’s fastest-growing plastics and homeware retailers, offers a rewarding career path in the retail industry. With a mission to help customers create organised, stylish living spaces, we stock an extensive range of high-quality, innovative homeware solutions and aim to provide an exceptional shopping experience. We’re currently seeking a driven, experienced area operations manager to enhance the operations across multiple store locations.
Key responsibilities
- Operational leadership: Oversee day-to-day operations across a group of stores, ensuring smooth processes
- Sales and profitability: Drive sales by implementing strategies to maximise revenue and control costs
- Store performance: Monitor store performance metrics, ensuring locations meet or exceed key performance indicators (KPIs)
- Team management: Recruit, train, and mentor store managers and teams to foster a high-performance culture
- Customer experience: Ensure consistent, exceptional customer service across stores by enforcing company standards
- Compliance: Maintain adherence to health and safety standards and legal regulations in all stores
- Inventory management: Oversee stock levels, shrinkage control, and supply chain coordination
- Reporting: Provide senior management with updates on store performance, staff development, and sales goals
- Problem-solving: Address operational issues, implementing corrective actions as needed
- Education: Bachelor’s degree in business management, retail management, or a related field (or equivalent experience)
- Experience: Minimum of five years in retail operations management, including oversight of multiple locations, with a track record of improving store performance
- Industry knowledge: Strong understanding of retail best practices, customer service standards, and technologies such as POS systems and inventory management tools
- Leadership and team management: Ability to motivate and manage teams across stores, delegate tasks effectively, and resolve conflicts
- Operational expertise: Skilled in overseeing store operations, stock control, and health and safety compliance
- Customer service focus: Dedicated to improving customer experience and responsive to customer feedback
- Financial acumen: Proficient in managing budgets, analysing profit-and-loss reports, and controlling expenses
- Communication: Excellent verbal and written communication skills with strong interpersonal abilities
- Problem-solving: Analytical skills to make data-driven decisions and implement efficiency improvements
- Adaptability and resilience: Thrives in a fast-paced environment, resilient under pressure and deadlines
- Technological proficiency: Familiar with retail software, reporting tools, and Microsoft Office Suite
- Results-oriented: Focused on achieving sales targets and operational goals
- Customer-focused: Committed to delivering high standards of service across all stores
- Organised and detail-oriented: Able to manage multiple priorities with strong attention to detail
- Innovative: Open to new ideas and continuous improvement
- Integrity and professionalism: Displays ethical behaviour in decision-making and leadership
- Commercial awareness: Knowledgeable about the retail market, consumer behaviour, and competitor activity to inform strategy
Company Description
About Us:Mambo’s mission is to help individuals and households create organized, functional, and stylish living spaces. We provide a comprehensive range of innovative, quality storage and homeware solutions in beautiful stores that offer exceptional customer service and a fun shopping experience. Together we can create and inspire a sense of order and calm, making life easier.
Posted on 28 Oct 08:55, Closing date 25 Dec
Area Operations Manager
Cape Town, Cape Town and surrounds, R 30000 - R 35000 per month
Mambo’s Storage and Home, one of South Africa’s fastest-growing plastics and homeware retailers, offers a rewarding career path in the retail industry.
Mambo’s Storage and Home, one of South Africa’s fastest-growing plastics and homeware retailers, offers a rewarding career path in the retail industry.
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