IT Support Engineer

Remuneration:	negotiable basic salary
Location:	Cape Town, Viking Park
Remote work:	Some remote work allowed
Job level:	Mid
Type:	Permanent
Reference:	#TW_Sep2024
Company:	The Window

The Window is based in Cape Town, we specialise in IT-managed services and are looking to expand our IT support team, we are a close-knit team with great values with a love for customer satisfaction.

We are looking for the ideal Candidates who want to develop their skills and personal growth.  We will provide you with all the tools to develop yourself and future growth.

You will get to work with customers from a variety of industries, so your people skills are most important to us.

Positions available:

• Tier 2 Support Technician, skilled in-depth IT support
• Tier 3 Support Technician, certified and highly skilled

Detailed responsibilities:

• Making sure the customer’s computers are running smoothly.
• Analysing the customer’s cyber security environment.
• Installing new hardware (servers, workstations and peripherals).
• Provide remote and onsite support for customers’ computer systems.
• Setting up user accounts, permissions and passwords, (Office 365 and Active Directory).
• Domain and email hosting support.
• Planning future improvements/suggesting IT solutions to business problems.

Qualifications and skills

• You must already be based in Cape Town.
• Experience in Active Directory. User administration (setup and maintaining accounts).
• Experience in the Office365 and MS Office suite.
• Experience Managing Windows Servers.
• Experience with VOIP and advantage.
• Microsoft Certifications (highly advantageous).
• Acronis certification is advantageous but We provide full training on the Acronis Cyber Security products and services.
• Own transport essential, you will need to get out to see customers from time to time.

If you feel you will be a good fit, send us your CV

Company Description

The Window has been in operation for over 20 years in the Western Cape.

Posted on 20 Sep 09:36, Closing date 8 Nov