Toll Collections Systems (TCS) Maintenance Manager

Company: ScenivisionLocation: CenturionReports to: Project Manager / Hardware Department ManagerMain Job Purpose:  The TCS Maintenance Manager will direct, coordinate and enhance activities related to the Toll Collection Systems (TCS) on the N3TC toll route. The primary focus is on:Ensuring that preventative and corrective maintenance is done on all electronic components, toll collection equipment and traffic management peripherals within the toll plaza environmentActivities are performed thoroughly and timeously to improve service delivery to the ClientDevelopment and implementation of procedures and strategies to ensure efficiency within the department/environmentEnsure compliance to Service Level Agreement in placeAlign the route policies, processes and procedures with the company standards

Employment specification:
Education (minimum requirements to perform the job):

School: Grade 12
Post School: Electronic/Electrical Engineering Degree OR BTech Degree in Electronic/Electrical Engineering OR similar tertiary qualification
Job Related: Valid Unendorsed Code 08 Drivers License
Experience: At least 10 years related experience of which 5 should be in managerial
Other: Experience in Electronic Toll Collection Systems and IT environment

Required competencies to meet the job outcomes:

• Fluent in English - Excellent communication skills on all levels (written & oral)
• Competent financial management skills
• Excellent human resources management skills
• Strong leadership and decision-making skills
• Excellent client relations skills
• Highly motivated individual with strong self-management skills
• Exceptional interpersonal skills
• Strong assertiveness
• Enables and drives a learning culture
• Excellent time management skills
• Good conflict management skills
• Solution driven
• Stress tolerance and adaptability
• Pro-active
• Technical Skills:
  • Expert knowledge of electronics and wiring
  • Expert knowledge of electrical reticulation
  • Excellent fault finding and troubleshooting skills
  • Good electronic installation skills
• Knowledge of the toll collection process & toll road environment will be advantages
• Excellent Planning and organising skills
• Advanced computer literacy skills

Physical demands and work environment
The physical demands are those required to work in an office and inside and outside of buildings

• Drive a motor vehicle according to standards on public roads
• Extensive travelling
• An ad hoc amount of overtime and standby duties to be performed
• Work in all types of weather
• The work environment characteristics are those encountered within a typical toll road operation, largely site work with the office bound duty of admin and attendance of meetings

Essential duties and responsibilities

Coordination and supervision

• Coordinate with operational/technical departments to provide guidance on performance and execution of duties within the TCS environment
• Ensure all health, safety and security policies and procedures are followed at all times
• Ensure that the Company complies with all contractual obligations
• Coordinate with software team and monitor equipment functioning to meet specifications

Product maintenance

• Develop maintenance plans, procedures and policies
• Implement and manage maintenance plans
• Interpret and implement quality assurance standards
• Plan and schedule maintenance activities and resources to ensure activities are completed with expected quality and within expected timeframes
• Provide product/system training on a regular basis
• Conduct inspections of all TCS installations and systems at the toll plazas
• Keep record of all inspections in the prescribed manner and submit timeously to management
• Ensure TCS systems are adequately maintained as per procedures and client requirements
• Identify and manage maintenance risks
• Ensure maintenance activities adherence to health and safety procedures
• Liaison and resolving of system problems with third party suppliers/contractors
• Evaluate all system practices and recommend improvements and modifications to all systems to reduce cost
• Management of preventative actions on systems to ensure system performance and consistency and facilitate reduction of system downtime
• Identify and promote efficiencies with the TCS environment

Operations and reporting

• Compile and submit contractual and ad hoc reports as required by Client and Management
• Manage, update processes and improve processes with regards to the management of Spares, Tools and Consumables
• Facilitate the preparation and present project status reports and contractual monthly reports from technicians to management and stakeholders
• Attend to all on site concerns and issues raised by technicians and client
• Oversee and manage ad hoc projects as and when required

Communication

• Establish and maintain networks and relationships with stakeholders (internal/external) in order to effectively deliver technical advice and meet expectations
• Analyse and resolve inter-departmental issues and respond to queries timeously
• Facilitate coordination and communication between support/maintenance functions
• Implement communication strategies to ensure effective communication of relevant information and the involvement of direct reports
• Establish and maintain Client and stakeholder interface and relations

Strategy

• Develop and/or implement strategies to improve efficiency/service delivery and ensure maximum output in meeting Service Level Agreements
• Continue to add to
• Apply strategic planning for maintenance activities and identify areas for generating additional revenue
• Identify and perform R&D activities to find ways to increase performance and functionality and new products that could meet the company’s overall business development strategy and the clients’ requirements

Finance

• Compile and manage maintenance budgets
• Analyse, manage and control maintenance costs

 Human Resources

• Manage resource allocation
• Monitor and evaluate staff performance, review their daily, weekly and monthly duties on site
• Conduct performance development reviews and recommend potential candidates for possible future training and promotions
• Apply disciplinary measures where necessary
• Manage quality and quantity of employee productivity
• Ensure adherence to company policies and procedures
• Guide and support less experienced staff
• Manage and control leave and standby duties for staff

General
This Job Specification indicates only the main duties and responsibilities of the position and therefore is not intended as an exhaustive list.
We are looking for an individual who will fit into the culture of our company comfortably and for this position we will look at all potential candidates.
The company will consider individuals who may have a disability however to a limited extent (Sight with the use of a glasses).

Kindly note that should you not be contacted within 2 weeks of applying please consider your application unsuccessful.

Posted on 17 Apr 11:06, Closing date 2 May