Operations/Project Manager

Black Snow is looking for an operations/project manager with over five years' experience working across a variety of digital platforms, including web, mobile and social media. This role is not limited to digital campaigns and will include TTL/BTL campaigns.

The role

The operations/project manager will be responsible for the day-to-day management of general operations within the agency. This includes direct staff management, oversight of capacity utilisation, productivity, resource management, and general problem-solving.

You will primarily oversee the studio’s output, resourcing, project timelines, quotations, and adherence to defined workflow processes. This is the most varied role within our agency. Simply put, your job is to make things happen—whether as the project leader or under the guidance of the management team or managing director.

A key part of the role is developing client relationships and fostering effective communication to ensure clarity on all requirements. You will also need to swiftly find solutions to any problems that arise.

Key responsibilities

• Lead and coordinate the delivery of TTL and digital projects.
• Facilitate the definition, idea generation and delivery of projects that link to business goals.
• Develop and optimise systems and internal processes by managing work schedules and coordinating workflow execution.
• Create, maintain and present regular campaign status and metric reports (weekly, monthly and quarterly), as well as develop ad-hoc reports to support strategic planning and fact-based analysis.
• Contribute to the monthly and quarterly revenue recognition process by ensuring that all impressions are correctly reported and recorded for the finance team.
• Take accountability for planning and managing project resources, costs and activities.
• Ensure projects are delivered within budget, scope and timing constraints.
• Approach all TTL and digital projects from a financial, strategic, commercial, analytical and technical perspective.
• Ensure complete and thorough knowledge of assigned accounts, brands and clients to facilitate quick resolution of issues.
• Produce accurate, timely and functional project plans, ensuring that quality assurance checkpoints and approvals are followed.
• Manage, develop and mentor junior colleagues within the creative services team.
• Create and manage work schedules, coordinating the execution of workflow.
• Assess the time and financial impact of changes and communicate them to clients as appropriate.
• Conduct and manage project risk assessments and manage scope throughout the project cycle.Coordinate efforts between client service, creative and technical teams across the following areas:
• Planning
• Production
• Finance
• Maintenance
• Reporting

Requirements

• South African citizen.
• Reliable transport (own reliable vehicle essential).
• Excellent writing, verbal and visual communication skills.
• Minimum of five years' digital project management experience within an agency.
• Strong financial and budget control skills.

Personal attributes

• A hands-on and professional approach when working with both clients and team members.
• Highly attentive to detail—you are a well-organised perfectionist.
• Willingness to work late if needed and go the extra mile.
• Ability to perform under pressure and deliver on fixed timelines.
• Strong interpersonal skills to work effectively within cross-functional teams.
• Excellent networking, facilitation and negotiation skills.

Company Description

Black Snow Agency is a specialist digital marketing agency which provides your business with digital marketing services through our vast network of business marketing solutions.

We believe in creating authentic brands crafted with novel originality and delivered simply. Our team acts as an outsourced digital marketing department for your company, immersing ourselves in your business and constantly developing new ways to drive success.

As a digital marketing agency with over 15 years of experience in innovative website design and development, unique mobile app solutions, engaging social media marketing, flawless user creative design and measurable results on sales and lead generation, you can be assured of a holistic and professional service that solves your challenges with laser-precision and flair.

Posted on 25 Mar 15:18, Closing date 24 May