Team Leader: Applications, Assessments and Support

Job description

Background

STADIO is a multi-campus higher education institution with a national footprint, as well as hosting several student support centres in South Africa and Namibia. STADIO endeavours to widen access to top quality higher education and highlight the importance of equipping graduates with accredited qualifications that are recognised by industry. STADIO offers a variety of academic and career-focused undergraduate and postgraduate qualifications through both contact and distance learning modes of delivery.

STADIO is a comprehensive private higher education institution, consisting of the following academic schools:

• Administration and Management
• Architecture and Engineering
• Commerce
• Education
• Fashion

• Humanities
• Information Technology
• Law
• Media and Design
• Policing and Law Enforcement

 

 

Key Roles and Responsibilities:

o   Take accountability for the compliant implementation of the student administration and support requirements of all STADIO Student Support policies and SOPs on the campus, as instructed by the Campus Registrar.

o   Train and support the SAS Administrators on the campus and understand the specific requirements of every School on the campus.

o   Responsible for the management of SAS support functions on the campus including Registration and Graduation.

o   Draft and maintain campus-specific procedures, as required by the individual Schools and institutional policies in collaboration with the CR.

o   Manage Q-desk and on-campus support queries for the SAS team. Analyze queries, complaints, and support request data, relating to the campus, in order to improve the student experience on the campus.

o   Deal with student grievances relevant to the campus and contribute to fair resolution.

o   Manage student disciplinary matters that are campus related with the CR and HOC in an efficient, fair and compliant manner.

o   Manage the administration of Special Concession (C4SS) administration process.

o   Manage Special Request/ Special concessions Applications

o   Set clear and specific performance expectations, in collaboration with the CR, by providing formal and informal feedback sessions.

o   Institute performance improvement plans where necessary.

o   Hold regular planning, training & review meetings.

o   Member of the CR School committee and will be expected to

o   participate and contribute to this forum (run by school CR’s).

o   Is a member of the School Academic Committee (SAC).

o   Drive business process optimization

o   Contribute to the review and improvement of relevant centralized policies and procedures on campus.

o   Provide data, analysis and information pertaining to the campus in support of planning and decision-making at all levels, when required.

Minimum Experience Requirements

• Minimum 2 years relevant experience in a higher education institution
• Proven experience in a similar role
• Experience and competency in word processing and spreadsheets.
• Experience in the use of STADIO’s Student Information Management System (SIMS) or equivalent.
• This position requires an individual who can pay close attention to detail and can work independently and accurately under pressure. Should also have excellent interpersonal and organizational skills.

Minimum Qualifications Requirements

• Grade 12
• Post matric qualification is advantageous

 Key Attributes:

• Communication skills, both verbal and written
• Drive and self-motivation
• Enthusiasm and the ability to thrive in an atmosphere of constant change.
• Ability to work with a diverse team in a fast-paced environment
• Excellent communication skills with the ability to communicate in a courteous, tactful, and concise manner.
• Committed to producing quality work.
• Ability to work well under pressure and within a team.
• Ability to communicate effectively
• Excellent time management skills
• Ability to cope with change

Assumption Date: As soon as possible                      Closing date for applications: 26 March 2025

Applications: Candidates wishing to apply for the position are required to:

1. Submit a letter of motivation, concisely detailing interest in and individual suitability for the position.
2. Submit a concise CV without attachments.
3. Clearly indicate which position applying for in the header of the email. Reference: TLIHeWAT
4. Applications must be submitted by email to: waterfall-recruitment@stadio.ac.za

All applications will be treated as highly confidential. STADIO Higher Education reserves the right to not fill this position. Should you not hear from STADIO within two weeks of the closing date, please consider your application unsuccessful.

In terms of the Company policy for appointments and promotions, preference will be given to candidates who will enhance the diversity of the team and contribute to employment equity within the Company provided that the competencies and minimum requirements for the position have been met.

Posted on 19 Mar 08:31, Closing date 26 Mar