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AI thought leaders gather for Singularity Summit 2024

Events & Conferencing

AI thought leaders gather for Singularity Summit 2024

Issued by Mann Made 16 hours

Hyper-personalisation is the future of customer care

CRM

Hyper-personalisation is the future of customer care

2 days

Pictures: Aida Diarra, senior vice president and head of sub-Saharan Africa at Visa with Clayton Hayward, group CEO of EFTCorp. Together they have formed a five year partnership to enhance financial inclusion in Africa (Image supplied)

Fintech

Visa invests $1bn to grow financial inclusion in Africa, partners with EFTCorp

3 days

Responsible innovation driving the future of cross-border payment in Africa

Financial Services

Responsible innovation driving the future of cross-border payment in Africa

Issued by JNPR 3 days

Jaguar Land Rover taps into startup ecosystem with new innovation hub

Accessories

Jaguar Land Rover taps into startup ecosystem with new innovation hub

25 Oct 2024

Hospitality

Versatile hospitality qualifications fuel growing demand for graduates

Marna Swanepoel 22 Oct 2024

Why empathy is redefining customer experience in a digital world

CRM

Why empathy is redefining customer experience in a digital world

Liezel Jonkheid 22 Oct 2024

Why 2024 Matriculants should consider careers in the digital revolution

Higher Education

Why 2024 Matriculants should consider careers in the digital revolution

Asif Hassam 22 Oct 2024

Using data to revolutionise customer experiences

Technology

Using data to revolutionise customer experiences

21 Oct 2024

Altron FinTech’s Buy Now Pay Later revolution

Banking & Finance

Altron FinTech’s Buy Now Pay Later revolution

Issued by The Nielsen Network 18 Oct 2024

How WhatsApp automation can enhance customer service

CRM

How WhatsApp automation can enhance customer service

Xander Barnard 16 Oct 2024

Primedia Malls appoints Kirsten Mercer as new chief revenue officer

OOH

Primedia Malls appoints Kirsten Mercer as new chief revenue officer

Issued by Primedia Out-of-Home 15 Oct 2024

How to simplify customer interactions for happier, more loyal customers

CRM

How to simplify customer interactions for happier, more loyal customers

Kelvin Brown 11 Oct 2024

Maximising Your ERP and CRM investments: Not all managed services are made the same

CRM, CX, UX

Maximising Your ERP and CRM investments: Not all managed services are made the same

Issued by Altron Digital Business 10 Oct 2024

Mastering peak season with agile workforce solutions in the FMCG sector

FMCG

Mastering peak season with agile workforce solutions in the FMCG sector

Eleni Fourie 10 Oct 2024

SA's top 5 busiest shopping days revealed

Sales

SA's top 5 busiest shopping days revealed

10 Oct 2024

AI with the human touch in calls to action

Marketing

AI with the human touch in calls to action

Issued by Helm 3 Oct 2024

Insights from 2024 Ti Retail Conference

Retail

Insights from 2024 Ti Retail Conference

2 Oct 2024

Dunlop wins respected Ask Afrika Orange Index award, reinforcing commitment to customer excellence

Manufacturing & Parts

Dunlop wins respected Ask Afrika Orange Index award, reinforcing commitment to customer excellence

Issued by Sumitomo Dunlop 26 Sep 2024

Mastering peak season with agile workforce solutions in the FMCG sector

FMCG

Mastering peak season with agile workforce solutions in the FMCG sector

Eleni Fourie 26 Sep 2024

Navigating digital transformation in South Africa’s retail space

Technology

Navigating digital transformation in South Africa’s retail space

Boyd Chislett 25 Sep 2024

The Brave Group launched Forge, an AI platform at the Nedbank IMC (Image supplied)

Artificial Intelligence

Brave Group launches Forge: Integrating AI with human creativity to empowers marketers

19 Sep 2024

MakeReign introduces marketing arm to connect brands with consumers at all digital touch points

Marketing

MakeReign introduces marketing arm to connect brands with consumers at all digital touch points

Issued by MakeReign 17 Sep 2024

All the 2024 South African Loyalty Awards winners

Retail

All the 2024 South African Loyalty Awards winners

16 Sep 2024

Data-rich loyalty programmes can boost retail businesses in SA

CRM

Data-rich loyalty programmes can boost retail businesses in SA

12 Sep 2024

Why retailers should consider embedded finance

Banking & Finance

Why retailers should consider embedded finance

12 Sep 2024

Qatar Airways is leveraging AI in its new campaign. Source: Qatar Airways.

Artificial Intelligence

Qatar Airways' new AI campaign lets you star in your movie

6 Sep 2024

2024 Customer Experience Report: Key insights on SA businesses and consumer interactions

Research

2024 Customer Experience Report: Key insights on SA businesses and consumer interactions

Issued by Rogerwilco 3 Sep 2024

Synthetic data: The AI revolution you didn't see coming

Research

Synthetic data: The AI revolution you didn't see coming

Alexander Brand, Issued by Rogerwilco 27 Aug 2024

Source: © 123rf While AI, customer behavioural data, and the Internet of Things (IoT) can personalise customer interactions, they also pose significant security risks

Marketing

Safeguard and grow brand trust through a strong CMO-CISO partnership

26 Aug 2024

Source: © 123rf AI is a driving force behind the evolutions of myriad industries, including marketing, and to keep up with this change, MMA Global recently launched the MMA Academy.

Marketing

AI, the new competitive battlefield, leads to MMA Academy launch

23 Aug 2024

MakeReign secures numerous Bookmark Awards – including 2 golds

IAB Bookmarks Awards

MakeReign secures numerous Bookmark Awards – including 2 golds

Issued by MakeReign 22 Aug 2024

Call for entries: Assegai Awards 2024 – 10 days left!

Events & Conferencing

Call for entries: Assegai Awards 2024 – 10 days left!

Issued by DMASA 21 Aug 2024

#CEMAfrica2024: A triumph in CX innovation

E-commerce

#CEMAfrica2024: A triumph in CX innovation

14 Aug 2024

Speedy problem resolution, the biggest driver of CX quality

Marketing

Speedy problem resolution, the biggest driver of CX quality

Issued by Semaphore Communications 7 Aug 2024

7 practical and simple ways South African SMEs can digitise their businesses

SMEs

7 practical and simple ways South African SMEs can digitise their businesses

Issued by Great 4 Business 6 Aug 2024

Source: © 123rf Part 1 of the South African Customer Experience Report discusses the giant disconnect between businesses and consumers

CRM, CX, UX

Part 1: South African Customer Experience Report - The giant disconnect

30 Jul 2024

Advertising

The building blocks of great brands

Mongezi Mtati 24 Jul 2024

Reinventing stores redefines the retail strategy

Retailers

Reinventing stores redefines the retail strategy

Lauren Samaai 23 Jul 2024

Upskilling retail’s youth: The power of microlearning and effective communication

Training

Upskilling retail’s youth: The power of microlearning and effective communication

Issued by Wyzetalk 18 Jul 2024

MakeReign secures 21 finalists at the 2024 Bookmark Awards

IAB Bookmarks Awards

MakeReign secures 21 finalists at the 2024 Bookmark Awards

Issued by MakeReign 16 Jul 2024

YouKnow Technologies unveils new services and leadership appointments to elevate local martech solutions

Marketing

YouKnow Technologies unveils new services and leadership appointments to elevate local martech solutions

Issued by YOUKNOW Technologies 16 Jul 2024

AI-powered innovation set to boost Africa's retail sector

Technology

AI-powered innovation set to boost Africa's retail sector

Blessed Hwaire 9 Jul 2024

Source: © 123rf As customer journeys become more complex, creating a more personalised two-way interaction with customers is an increasingly important requirement for brands

Research

Messaging the preferred method for customers to interact with brands says research

9 Jul 2024

Travel trends in South Africa: Navigating sales-specific insights

Travel

Travel trends in South Africa: Navigating sales-specific insights

Andy Woods-Ballard 28 Jun 2024

Revolutionising retail in South Africa through gamification

Technology

Revolutionising retail in South Africa through gamification

Rakhee Naik, Issued by KLA 27 Jun 2024

2024 Creative Strategy and Transformative Business Impact jury.

Events & Conferencing

LIA announces 2024 Creative Strategy and Transformative Business Impact jury

27 Jun 2024

Source: Supplied. Mike Bryer, chief executive officer at Zapper (formerly head of digital platforms at Standard Bank group.)

Financial Services

Why QR codes are leading the charge

Mike Bryer 26 Jun 2024

How to adapt to the e-commerce explosion - Michael Zahariev, co-founder of Luxity

E-commerce

How to adapt to the e-commerce explosion - Michael Zahariev, co-founder of Luxity

21 Jun 2024

Lessons learned from successful SMEs in South Africa over the past 27 years

SMEs

Lessons learned from successful SMEs in South Africa over the past 27 years

Issued by Pnet 19 Jun 2024