CRM Specialist Position

About DoubleShift

DoubleShift is a close-knit agency with big ambitions. We specialise in crafting captivating brands and creative campaigns that drive real results, with a focus on creating dynamic and engaging multimedia experiences. We're a team of passionate creators, and we're searching for a talented CRM specialist to join our ranks and contribute to our growing legacy.

We're on a trajectory to become a mid-sized agency within the next two years, a hub of creativity and innovation. This is your chance to not just join a team but to be part of an exciting evolution, shaping a brand that's synonymous with excellence in multimedia design.

We're seeking a talented CRM specialist with deep HubSpot expertise and a drive to push technical boundaries. In our collaborative and high-energy environment, every voice is heard, and every solution has the potential to transform how our clients do business. If you're eager to architect sophisticated CRM solutions and lead the charge in automation innovation, our agency could be the perfect place to thrive.

Your role

As a CRM specialist, you'll be a key player in our technical team, working on a diverse range of projects that connect business systems and streamline operations. You'll collaborate with developers, strategists, and other team members to architect, design, and implement visually stunning integration solutions for our clients.

Key responsibilities

• Architect complex integration solutions: Design and implement advanced multi-platform integrations with HubSpot as the centrepiece, connecting with DocuSign and enterprise systems
• Develop advanced HubSpot workflows: Create sophisticated HubSpot workflows leveraging conditional logic, custom properties, and advanced segmentation strategies
• Lead API integration projects: Develop custom API integrations using REST/SOAP protocols, with particular emphasis on the HubSpot API ecosystem
• Design and implement JSON data transformations: Create robust data mapping solutions between systems with complex JSON structures
• Optimise integration platforms: Leverage platforms like Make.com, n8n, and Zapier to create scalable, maintainable integration architectures with proper error handling
• Implement AI-enhanced solutions: Incorporate AI tools into workflows to create predictive, adaptive business processes
• Provide technical leadership: Mentor junior team members, lead solution architecture discussions, and establish integration best practices
• Drive strategic improvements: Identify opportunities to improve clients' business processes through innovative automation solutions

Bonus skills

• Experience with HubSpot Enterprise features and custom integrations
• Knowledge of DocuSign API or Juro integration capabilities
• Background in JavaScript, Python, or Java development

What we offer

• Competitive salary: Commensurate with your experience and expertise
• Work flexibility: Enjoy a hybrid work model that allows you to balance office collaboration with remote work
• Mentorship and growth: Receive guidance and support from our experienced team members, with opportunities for professional development and learning
• Collaborative environment: Work alongside a talented and passionate team in a supportive and innovative atmosphere
• Cutting-edge technology: Access to the latest integration platforms and tools to create state-of-the-art automation solutions

Who we're looking for

• Five or more years of experience in integration and automation development
• A portfolio showcasing a strong foundation in system integration and a diverse range of automation projects and AI script knowledge
• Deep HubSpot expertise: Extensive experience with HubSpot workflows, custom properties, and the HubSpot API ecosystem
• API integration mastery: Strong experience designing and implementing RESTful API integrations with proper authentication, rate limiting, and error handling
• Technical proficiency: Comfortable working with JSON, webhooks, and data transformation
• Integration platform expert: Advanced knowledge of enterprise integration platforms (e.g., Make.com, n8n, Zapier)
• Problem-solving mindset: Ability to diagnose complex integration issues and develop effective solutions
• Project leadership: Experience leading integration projects and collaborating with stakeholders
• Strong communication skills: Ability to translate technical concepts for non-technical audiences
• Continuous improvement focus: Commitment to ongoing optimisation and automation innovation

Apply to join us

We value your technical expertise and believe that your unique perspective can make a real impact. If you're ready to architect sophisticated integration solutions and lead the charge in automation innovation, this is what we need:

• Send your CV, portfolio of integration projects, and a cover letter highlighting your HubSpot experience to our hiring team – ken@doubleshift.co.za
• Successful candidates will be required to complete a technical assessment regarding their integration experience and approach. That assessment is for you, not ChatGPT
• Successful candidates may be invited to participate in a paid project as part of the interview process

If you want to be here, make the effort and make an impression.

Note: We are an equal-opportunity employer committed to fostering a diverse and inclusive workplace.

Posted on 11 Apr 14:13, Closing date 10 Jun