Desktop Support Engineer Team Lead
Remuneration: | cost-to-company |
Location: | Cape Town |
Job level: | Senior |
Type: | Permanent |
Company: | THE SKILLS MINE (PTY) LTD |
Requirements
- Grade 12 or NQF level 4
- Bachelor’s degree in information technology, computer science, or a related field, or equivalent work experience
- Five-plus years of hands-on experience in desktop support within a financial or similarly regulated industry
- Two-plus years of experience in a leadership or team lead role
- Proven experience as a Desktop Support Engineer team Lead, Technical Support Specialist, or similar role
- CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate
- A+ and N+
- Strong knowledge of Windows and macOS operating systems
- Strong Azure and AWS knowledge
- Understanding of Active Directory, Office 365, and common IT infrastructure
- Security knowledge – VPN client-secured
- Knowledge of VoIP systems and basic networking concepts
- Lead and mentor the desktop support team, fostering a collaborative and efficient work environment.
- Supervise daily tasks, ensuring the timely resolution of support tickets and incidents
- Oversee the installation, configuration, and maintenance of desktop hardware, software, and peripherals for end users
- Troubleshoot and resolve complex technical issues related to desktop systems, printers, network connectivity, and mobile devices
- Act as the main escalation point for technical issues and customer concerns, ensuring rapid response and resolution.
- Liaise with other IT teams (network, security, applications) to coordinate support and minimize downtime for end users
- Active Directory
- AWS
- Cyber Security
- Desktop Support
- Mac
- Microsoft Azure
- Microsoft Office
- Technical Support
- Voice over IP (VOIP)
Posted on 10 Oct 15:02, Closing date 9 Nov
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