Service Advisor

• Greet customers and assess their service needs.
• Schedule service appointments and manage the workflow in the workshop.
• Provide detailed explanations of required repairs and maintenance, including cost estimates.
• Liaise between customers and technicians to ensure smooth communication.
• Upsell additional services or maintenance based on vehicle needs.
• Keep customers informed about the status of their vehicle and any delays.
• Ensure all service documentation, invoices, and payments are processed accurately.
• Address customer inquiries, concerns, and complaints professionally.
• Maintain knowledge of warranty coverage and dealership promotions.
• Assist in parts ordering and inventory management as needed.

• Experience: Previous experience as a service advisor or in an automotive customer service role.
• Technical knowledge: Understanding of automotive systems, maintenance, and repair procedures.
• Customer service skills: Strong interpersonal skills with a customer-first attitude.
• Communication: Ability to explain technical issues to non-technical customers in a clear manner.
• Organisational skills: Ability to multitask in a fast-paced environment.
• Computer skills: Proficiency in automotive service software and Microsoft Office.
• Education: High school diploma or equivalent (automotive certification is a plus).
• Driver’s licence: Valid driver’s licence required.