Travel Agent Call Centre Consultant

• Handle inbound and outbound calls, emails, and chats related to travel inquiries and bookings.
• Provide professional and courteous assistance to customers regarding travel options, pricing, and availability.
• Offer expert advice on travel destinations, visa requirements, and travel insurance.
• Convert inquiries into confirmed bookings by effectively promoting services and special offers.
• Ensure a smooth booking process, including reservations, ticketing, and itinerary planning. 

• Use booking systems (e.g., Galileo, Amadeus, Sabre) to process flights, hotels, and other travel services.
• Issue and reissue tickets, manage cancellations, amendments, and refunds as per airline policies.
• Keep accurate records of bookings, payments, and customer details in the system.
• Follow up with customers regarding changes, confirmations, or any travel-related concerns.

• Assist customers with travel disruptions, cancellations, or emergency rebooking’s.
• Stay updated on airline regulations, visa policies, and travel requirements.
• Ensure compliance with company policies, airline regulations, and customer service standards.

• Work closely with team members to achieve sales targets and maintain service levels.
• Participate in training sessions to stay updated on industry trends and new travel products.
• Maintain a high level of professionalism and efficiency in handling customer queries.

• Matric (Grade 12) or equivalent qualification.
• A tertiary qualification in Travel and Tourism (preferred).
• 1–3 years of experience in a travel agency, call centre, or customer service role.
• Experience with GDS systems (e.g., Galileo, Amadeus, Sabre) is a strong advantage.

• Strong customer service and sales skills.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Attention to detail and accuracy in booking processes.
• Problem-solving skills and ability to handle difficult situations.
• Computer literacy and proficiency in Microsoft Office.

• Willingness to work flexible shifts, including weekends and public holidays.
• Passion for travel and knowledge of global destinations.