Chanel Botha Founder of BrandLove and Author

Chantel believes that every interaction is an opportunity to transform an ordinary moment into an extraordinary experience, creating powerful connections that resonate long after the moment has passed.

With a background in computer science and mathematics, Chantel brings a unique blend of analytical rigor and human insight to the world of customer experience. Early in her career, she discovered that her true passion lay not in the lines of code but in the complexities of the human operating system—the intricate dynamics that drive people to deliver exceptional experiences. Over the past two decades, Chantel has developed a proven methodology that transforms ordinary employees into passionate Brand Warriors, empowering them to represent their brands with pride and confidence.

Chantel envisions a world where leaders inspire and employees show up fully engaged—ready to make every customer interaction one that elevates their brand. She has seen first-hand how igniting this passion within teams can align a brand’s promise with the experiences it delivers every day, creating environments where people feel valued, engaged, and empowered to go above and beyond.

Her approach is more than just a pathway to business success—it’s a movement to create workplaces where employees feel truly connected to their roles and to each other. Chantel helps teams step off autopilot and into a space of intentional, inspired action. When employees are excited to represent their brand, customers become advocates, and brands become beloved.

When she’s not transforming businesses, Chantel can be found experimenting in the kitchen with Yotam Ottolenghi’s vibrant recipes or volunteering at the African Penguin Sanctuary. Just like brands, she believes the natural world reminds us that the most remarkable experiences are those infused with care, connection, and a touch of magic.