Sales Consultant

Job description

Key Responsibility Areas:
• Sales maximization
• Maintain and increase sales
• Ensure staff are aware of new stock and can answer product related questions
• Ensure no quotation remains on the system for more than 7 days
• Ensure available stock is pushed and sold
• Ensure targets are met and business growth ensured
• Exceed customer expectations by identifying and providing the best possible solutions
• Searching out opportunities for new business
• Actively keeping track of sales performance against target
Providing excellent customer service at all times
• Ensure customer expectations are exceeded
• Ensure that all customers are receiving service of the highest quality and standards
• Ensure all queries have been attended to
• Ensure that all customers have been contacted and that follow up notes are made on individual orders
• Ensure all Coricraft values are lived and for all staff to attain the level of excellence required
Basic administration
• Ensure the customer receives the correct products and delivery process is run in a smoother manner.
• Ensure that no new orders are without a deposit for longer than 3 days as this will inflate the turnover and show an untrue value       for the Sales Consultants order intake.
• Ensure that the correct amount and payment type is used when applying payment
• Ensure that customers are given feedback timeously and to ensure that the Order Controller have access to the information.
• Ensure all customers are provided with constant service.
• Ensure that stock levels are correct and minimize stock losses
Ensuring that showroom looks presentable at all times
• To ensure a clean and tidy store in order to enhance display of the store
• To ensure that the store is visually attractive and displayed to its maximum within regards to free stock available that could be           sold on the spot.
• To ensure customers are in clear view of prices and no unnecessary discounts are given due to incorrect pricing
• To ensure that the showroom is visually appealing to customers in the mornings and to ensure that the store is left neat and tidy,       ready for the next day’s trade.
• Incumbent achieves results in ways that build strong partnerships, both internally and externally
• Client satisfaction / expectation management
Participate effectively in a team and self-management
• Incumbent achieves results in ways that build strong partnerships, both internally and externally
• Client satisfaction / expectation management
• Attending to incoming calls
• Attending to walk in customers
• Following company policies and procedures

Experience and competencies required:
• Matric
• 2 years’ retail sales experience in a Furniture/ linen/ Homeware environment
• Sales qualification advantageous
• Computer Literate
• Knowledge of Syspro
Attributes:
• Passion for people is a must
• Target driven and experience focused
• Possess a strong work ethic and hands-on attitude
• Demonstrate initiative to deliver results
• Ability to thrive under pressure
• Profit and turnover driven
• Strategic sales planning
• Managin the Sales Process
• Customer value management
• Good communication skills
• Good people skills
• Good administration skills

Posted on 24 Mar 08:57, Closing date 1 Apr